From Charmay, AHOA Bookkeeper:
As you may already know we have started taking online payments this year. This process has taken longer than expected to get up and running. I greatly appreciate your patience and understanding as I work out all the kinks.
I have a few items to share with you so you will be informed:
- If I had an email address in our records, I emailed a copy of your invoice to that email. I assume some of the emails I have may not be good or may not be the one you would like me to send the invoice to. Please email ahoabookkeeping@gmail.com with an updated email address and any additional information you would like updated on your account.
- I was unable to attach a statement form to the original invoice email. If your account has an outstanding balance you will be getting a separate email in about a week. Next year (2025), there will be a statement balance printed at the bottom of all invoices.
- Invoice reminder/payment reminder email. Apparently there was an automated email that was sent out reminding property owners that their payment is due. I was not aware this was going to be sent out but I have now disabled it from being sent again. If you have mailed in a check, the system does not reflect that being received by me because I have to manually enter the checks. Sorry for the extra emails in your inbox. Please disregard those if they were received this week.
- There is a new email address for all bookkeeping and property owner accounts. Please email ahoabookkeeping@gmail.com with all account questions or comments. I manage this email account myself so you will be reaching out to the same happy gal as always!
Again, I appreciate your patience with this process.
Best Regards to all of you!
Charmay Hill
Bookkeeper and Accounts Manager
Aspen Hills Owners Association